Terms of service
Here's your complete refund and return policy:
Refund & Return Policy
Oilbase Organics — oilbase.shop
At Oilbase Organics, your satisfaction is our top priority. We stand behind the quality of every product we sell. If you are not completely happy with your purchase, we are here to make it right.
Our Return Window
You have 14 days from the date of delivery to request a return or refund. If 14 days have passed since your delivery date, unfortunately we are unable to offer a return or exchange.
Eligible Items for Return
We accept returns on:
✅ Unopened & sealed products — in their original packaging ✅ Opened but unused products — where the product has not been applied or used ✅ Damaged or defective products — if your order arrived broken, leaking, or damaged ✅ Wrong items received — if you received a product different from what you ordered
We are unable to accept returns on:
❌ Products that have been used or applied ❌ Products returned after 14 days of delivery ❌ Products that are not in their original condition due to mishandling by the customer ❌ Items purchased during final sale or clearance promotions
How to Request a Return
Returning a product is simple. Just follow these steps:
- Contact us within 14 days of receiving your order via WhatsApp or email
- Share your order number and the reason for your return
- Send photos of the product if it is damaged, defective, or incorrect
- Our team will review your request within 24–48 hours and confirm eligibility
- Once approved, we will arrange free pickup from your doorstep — you do not need to visit any office or drop-off point
- After we receive and inspect the returned product, your refund will be processed
📱 WhatsApp: +92-314-0263177 📧 Email: Available on our website
Return Shipping
Oilbase Organics covers all return shipping costs. You will never be asked to pay for return courier charges. Once your return is approved, we arrange the pickup — completely free of charge.
Refund Process
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
If approved, refunds are processed as follows:
| Refund Method | Timeframe |
|---|---|
| EasyPaisa / JazzCash | 2–3 business days |
| Bank Transfer | 3–5 business days |
| Cash on Delivery orders | Bank or wallet transfer within 3–5 days |
We will contact you to confirm your preferred refund method before processing.
Exchanges
If you would like to exchange a product for a different size or variant, please mention this when contacting us. We will do our best to process your exchange quickly, subject to stock availability.
Damaged or Defective Products
If your product arrived damaged, leaking, or defective, please:
- Take clear photos or a short video of the damage immediately upon opening
- WhatsApp us within 48 hours of delivery
- We will send a free replacement or issue a full refund — your choice
We take quality very seriously and will resolve every damage complaint promptly.
Important Notes
- Returns are only accepted for products purchased directly from oilbase.shop
- Products purchased through third-party platforms or resellers are not covered under this policy
- Oilbase Organics reserves the right to refuse returns that do not meet the above conditions
- This policy applies to all deliveries across Pakistan
Still Have Questions?
Our team is always happy to help. Reach out to us anytime:
📱 WhatsApp: +92-314-0263177 🌐 Website: www.oilbase.shop 🕐 Response time: Within a few hours, 7 days a week
Last updated: July 2026