Shipping policy
Here's your Shipping Policy:
Shipping Policy
Oilbase Organics — oilbase.shop
Last updated: July 2026
At Oilbase Organics, we aim to get your order packed and delivered to your doorstep as quickly and safely as possible. Please read our shipping policy carefully so you know exactly what to expect after placing your order.
1. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation or order placement (for Cash on Delivery orders).
- Orders placed before 3:00 PM on a business day are typically processed the same day
- Orders placed after 3:00 PM or on weekends and public holidays are processed the next business day
- You will receive a WhatsApp notification with your tracking details once your order has been dispatched
2. Shipping Rates
| Order Value | Shipping Charge |
|---|---|
| Below Rs. 2,000 | Calculated at checkout |
| Rs. 2,000 and above | FREE |
We always recommend adding an extra item to your cart to qualify for free shipping — it's the best value for your money.
3. Delivery Timeframes
Estimated delivery times after dispatch:
| Location | Estimated Delivery |
|---|---|
| Karachi | 1–2 business days |
| Lahore | 2–3 business days |
| Islamabad & Rawalpindi | 2–3 business days |
| Faisalabad, Multan, Hyderabad | 2–4 business days |
| Other major cities | 3–5 business days |
| Small towns & rural areas | 5–7 business days |
These are estimated timeframes only. Actual delivery may vary depending on your courier partner, location, and circumstances outside our control such as weather, public holidays, or high-demand periods.
4. Shipping Coverage
We currently ship to all cities and towns across Pakistan including but not limited to:
Karachi · Lahore · Islamabad · Rawalpindi · Faisalabad · Multan · Hyderabad · Peshawar · Quetta · Sialkot · Gujranwala · Bahawalpur · Sargodha · Sukkur · Larkana · Abbottabad · Mardan · Sahiwal · Rahim Yar Khan · Mirpur
If you are unsure whether we deliver to your area, please contact us on WhatsApp before placing your order.
5. Courier Partners
We work with Pakistan's leading courier services to ensure safe and timely delivery of your orders. Our courier partners include services such as TCS, Leopards, and M&P. The courier assigned to your order depends on your delivery location and availability at the time of dispatch.
6. Order Tracking
Once your order is dispatched, you will receive a WhatsApp message containing:
- Your courier company name
- Your tracking number
- A link to track your parcel in real time
You can also contact us directly on WhatsApp at any time to get an update on your order status.
📱 WhatsApp: +92-314-0263177
7. Cash on Delivery (COD)
We offer Cash on Delivery across Pakistan. For COD orders:
- Please ensure someone is available at the delivery address to receive and pay for the order
- Have the exact amount ready where possible
- If you miss the delivery, the courier will attempt redelivery. After two failed attempts, the order may be returned to us
- Repeated failed COD deliveries may affect your ability to place future COD orders with us
8. Packaging
All Oilbase Organics products are carefully packed to prevent leakage, breakage, or damage during transit. We use:
- Secure bubble wrap and cushioning for glass bottles
- Sealed outer packaging to protect against moisture
- Discreet, professional packaging suitable for gifting
If your order arrives damaged due to packaging failure, please refer to our Refund & Return Policy and contact us within 48 hours of delivery.
9. Incorrect Address
Please double-check your delivery address before confirming your order. Oilbase Organics is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your address after placing your order, contact us on WhatsApp immediately — we will do our best to update it before dispatch.
10. Delayed Deliveries
While we do everything we can to ensure timely delivery, delays can occasionally occur due to:
- High order volumes during sales or festive seasons
- Weather conditions or natural disasters
- Courier operational issues
- Public holidays or strikes
If your order has not arrived within the estimated timeframe, please contact us on WhatsApp and we will investigate and update you promptly.
11. Lost or Missing Orders
In the rare event that your order is lost in transit:
- Contact us on WhatsApp with your order number
- We will raise an investigation with the courier company
- If the order is confirmed lost, we will send a free replacement or issue a full refund — your choice
We take full responsibility for orders lost during shipping.
12. Multiple Item Orders
If you order multiple products, they will be shipped together in one parcel where possible. In rare cases where items need to be dispatched separately, you will be notified and provided separate tracking numbers.
13. Contact Us
For any shipping related queries, we are here to help:
📱 WhatsApp: +92-314-0263177 🌐 Website: www.oilbase.shop 🕐 Response time: Within a few hours, 7 days a week